Terms & Conditions

1. Bookings can be made on-line via our website www.lowmoorcottages.co.uk. Alternatively they can be made by telephone but must be confirmed with a completed booking form and the deposit within 5 days. A non transferable / non refundable deposit of £100.00 per cottage per week must accompany one booking form per cottage. If no deposit payment is received within the 5 days then the date you have reserved will no longer be held and a reminder will not be sent.

2. The balance due, which is payable not later than 8 weeks before your arrival date, will be confirmed in a letter when acknowledging receipt of your deposit. No further reminder for balance of payment will be sent and if no balance payment is received then the date you have reserved will no longer be held.

3. Bookings made within 8 weeks of the arrival date must be accompanied by the total fee.

4. We accept most major card payments over the phone or alternatively a bank to bank transfer (our bank details will be supplied on request). Overseas bookings can only be made using bank to bank transfer.

5. If you have to cancel your booking, please telephone us immediately and confirm your cancellation in writing by first class post or email. We will do our very best to re-let the property. If we are successful we will refund to you all monies received less your deposit. If we are unable to re-let you will be liable to pay the full balance due on the property you booked. The Owner advises that The Principal Visitor take out their own holiday insurance.

6. The Owner reserves the right to cancel or alter any booking arrangements. In the event of cancellation by The Owner, The Owner shall only be liable for the return of any monies received.

7. Bookings are from 4.00 pm on day of arrival to 10.00 am on day of departure.

8. All cottages are strictly no pets and no smoking. If there is evidence of either, we reserve the right to ask you to leave and it will result in a cleaning charge of £100.

9. The Principal Visitor (who has signed the booking form) must be aged 18 or over and responsible for maintaining the condition of the property. Our policy is to charge for all breakages or damage. CCTV is in operation in all car parking, public areas and at main vehicle entrances.

10. The Owner shall not be liable to The Principal Visitor or to members of his party for loss or damage of any property belonging to them.

11. The Principal Visitor shall not sublet or otherwise part with possession of the property.

12. The number of occupants of the property shall not exceed the number stated on the booking form. Travel cots for babies are available in Stable, Wren or Badger. Z-beds for children up to the age of 12 years old are available in Badger. These must be requested at time of booking and stated on the booking form. There is strictly no ‘extras’ allowed to sleep on floors, sofas or chairs. Any ‘extras’ will be asked to leave.

13. Charging of electric vehicles is strictly forbidden.

14. Information and descriptions contained in The Owners brochure are for guidance only and The Owner shall not be liable for any errors or omissions.

15. The Principal Visitors right to occupy the property is limited to a right of occupation for holiday purposes only and such right shall terminate on 10.00 am on the final day.

16. An access statement is available on request.

Covid-19: During the COVID-19 pandemic, we will fully refund in the event of Low Moor being forced to close and unable to accommodate you if we go in to lockdown. If your area is put in lockdown and you are unable to travel but we are still open, then you would be offered a transfer of dates or alternatively – if we are able to resell – then you would be offered a full refund. We strongly advise – and always did even before COVID-19 – that you take out your own travel insurance and there are policies out there that will cover you. In all other circumstances our normal T’s and C’s do apply

Standards:

Our cottages are annually inspected to meet VisitEngland 4 star standards and comply with Covid-19 cleaning guidelines as stated by the Government.

We are proud members of Discover Yorkshire Coast, PASC UK and affiliate members of Welcome to Yorkshire.

Last minute bookings:

If you wish to book within 24 hours of arrival, please phone us on 01723 871644 / 07969 119045 or email us on [email protected] as you are unable to book on line at such short notice.

Booking Procedure:

A deposit of £100 per cottage per week secures your reservation. Balance is due 8 weeks prior to arrival. If booking within 8 weeks of arrival, then payment will be required in full. Availability, enquiries and bookings can be made either via our own on-line calendar using the red ‘book / availability’ button or by emailing us on [email protected]. Alternatively, if you prefer to speak to us, please feel free to telephone on 01723 871644 or mobile 07909 119045.

Availability / Pricing:

Any prices shown on our own website are based on booking with us directly. If booking via any third party, the prices may differ and a booking fee may be charged.